Once your order is placed, you will receive an email with your order number. When your order is packed and collected by the courier, you will receive a second email containing your tracking number.

• Delivery may take up to 10 working days, depending on your location.
• Deliveries do not take place over weekends.
• Orders placed later in the week (e.g., Thursday) may only be processed the following week.
• Orders placed during promotional periods (e.g., Black Friday) may also be processed the following week.

If your order has taken longer than 10 working days and you have not received communication from us, please email:  info@replayjeans.co.za
Please note: Refunds are not offered due to late delivery.

Currently, we offer shipping within South Africa only. International customers are welcome to visit our stores located in Menlyn Park, Eastgate, Gateway, Mall of Africa, V&A Waterfront, and Sandton City.

Our stores operate according to the mall hours at each location. Typically, stores are open Monday to Saturday from 9AM to 6PM, and Sundays from 9AM to 5PM. Extended hours apply during the festive season.

Each store carries a curated selection based on the location and customer preferences.

To log a return or size exchange for an online order, please contact us at info@replayjeans.co.za and include your online order number.
Please note that returns and exchanges are handled differently depending on whether the request is for:

• an exchange for a different size of the same style, or
• a return for credit to select a different item.
  
  

EXCHANGE PROCESS
If you would like to exchange your item for a different size in the same style:

• We will first confirm whether the item qualifies for exchange.
• A transport fee of R300 will be payable for the exchange process.
• Once the transport payment has been received, we will arrange collection of the item.
• The replacement item will only be dispatched once the returned item has been received back at our warehouse.
• Once received, the exchanged size will be sent back to you.

Please note that turnaround times may vary depending on your area or the successful collection of the product.

If the requested size sells out while the item is being returned to us, we will instead issue you with a credit for the item, including any unused transport fees that were paid for the exchange.

RETURN PROCESS
If you would prefer to return the item and select a different product instead:

• We will first confirm whether the item qualifies for return.
• Collection can be arranged either from the original delivery address or an alternative address provided by the customer.
• Once the item has been returned to us, a transport fee of R150 will be deducted from the credit issued.

The remaining balance will then be issued either:

• as an online coupon to shop on our website, or
• as a store credit to shop in-store.

Please note that certain sale items may not qualify for return and may therefore be rejected in line with our returns policy.

NON-RETURNABLE ITEMS due to hygienic concerns
For hygiene reasons, we unfortunately do not offer returns, exchanges, or refunds on:

• swimsuits
• earrings
• underwear
  
  

CONDITIONS FOR EXCHANGE:

• The product must be undamaged and unused.
•  Original labels and stickers must still be attached.
• The product must be returned in its original undamaged packaging.
• All seals must be intact (if applicable).
• The product must include all accessories and parts

Damaged goods may be returned within 3 days from date of delivery, provided they meet the criteria below.
Criteria:

• Damage must be due to a manufacturing defect.
• Damage caused by misuse, wear and tear, mishandling, or improper care is not eligible.

Email info@replayjeans.co.za and include:

• Order number or proof of purchase
• Clear images of the damage

Please allow up to 3 working days for assessment.
If approved, the resolution may include:

• Repair or replacement (this may take up to 21 working days if returned to the supplier)
• Coupon code or store credit if repair/replacement is not possible

Customers are responsible for return shipping costs unless otherwise specified.

Online items may only be exchanged by logging your request on the store under your Account section or sending an email to info@replayjeans.co.za . You can only return online purchases in store if approved after logging your request.